HROA: New Refreshed SLA’s

HRAOE logoThe HROA has published the refreshed SLA’s which are recommend for HRO agreements. A couple of changes of note:
1. Some of the metrics were adjusted
2. Some new metrics were added to address SAAS products
3. Some metrics were removed as no longer needed
And lastly, the working group introduce a suggested set of governance scorecard measurements intended to help make the relationships stay in the “green” and focus on strategic issues.

(Source: Announcing HROA Accepted Practices Now Available – HROA – Human Resources Outsourcing Association)

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